The Becker's Ambulatory Surgery Centers Podcast is devoted to the business leaders, owners and administrators of ambulatory surgery centers. New 15-minute episodes are released bi-weekly containing industry news, analysis and thought leadership from influ

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Dr. Ken Rich, President of Raleigh Neurosurgical Clinic. Here, he discusses strategies for enhancing the patient experience, the advantages of operating a smaller clinic that fosters a strong work environment for surgeons and staff, and how prioritizing staff translates to better patient care. Dr. Rich also emphasizes the importance of cost transparency in improving trust and satisfaction.﻿Disclaimer: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax, and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) make no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the podcast are the sole opinions of the guest. Your receipt of this material constitutes your acceptance of these terms and conditions.

Becker’s Healthcare -- Ambulatory Surgery Centers Podcast

Dr. Ken Rich, President of Raleigh Neurosurgical Clinic

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Dr. Rick Ngo, General Surgeon at Texas Hernia & Surgical Specialists. Here, he shares his approach to prioritizing the patient experience, from initial consultation through post-surgery care. Dr. Ngo also discusses the importance of providing individualized attention to each patient, even when managing a high volume of cases.﻿Disclaimer: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax, and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) make no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the podcast are the sole opinions of the guest. Your receipt of this material constitutes your acceptance of these terms and conditions.

Dr. Rick Ngo, General Surgeon at Texas Hernia & Surgical Specialists

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Nyleen Flores, Chief Administrative Officer at Lake Oconee Orthopedics. Here, she discusses strategies for ensuring patient safety in the outpatient setting, the importance of finding and retaining satisfied employees, and fostering a culture that values all roles equally. Flores highlights how this approach strengthens patient-provider relationships over time.﻿Disclaimer: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax, and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) make no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the podcast are the sole opinions of the guest. Your receipt of this material constitutes your acceptance of these terms and conditions.

Nyleen Flores, Chief Administrative Officer at Lake Oconee Orthopedics

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Tina Piotrowski, CEO of Copper Ridge Surgery Center. Here, she delves into the organizational challenges that arise when updating service lines and procedures, and how navigating these conflicts effectively can benefit operations. Piotrowski also emphasizes the role of clear communication in enhancing patient satisfaction and fostering a smoother healthcare experience.

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Becker’s Healthcare -- Ambulatory Surgery Centers Podcast by Becker's Healthcare

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